Outsourced Product Training

The PES Solution: What Our Clients Say

We know education. Our team of professional trainers has years of combined experience as classroom teachers and administrators.

As an education publisher or service provider, you benefit from a relationship with PES in the following ways:

1. Reduced cost - You can reduce or eliminate the cost of keeping your own trainers on staff full-time as we become your virtual training department or supplement your existing staff.
2. Increased geographic coverage - We can dispatch trainers across the U.S. and Caribbean on very short notice.
3. Improved capabilities - We have over 25 years (collective) of experience in developing highly effective training materials and workshop presentations for a variety of products and services. In addition, as new products are released, we can quickly develop new workshops to speed introduction.
4. Product knowledge - Our knowledgeable staff can help communicate the user's perspective back to your development staff to improve future feature-set development.
5. Flexibility - If something isn't working, our tenacious staff will work hand-in-hand with your team to quickly make it right.

Flexibility Means Real Value

PES is adaptable to your needs. You can avail your firm of 100% of our service offerings, or a tailored combination of services that best addresses your company's unique after-sale needs. We can work as an extension of your existing training team, or become your entire virtual training department. Because of this structural flexibility, our clients have found our services to be timely, practical, efficient, and economical.

Team Strengths

• Reduction in the cost of delivering effective, product-specific professional development.
• Development of a concrete, repeatable infrastructure for implementing both small and large scale processes.
• Determination of user requirements and communication of those needs back to you, ensuring desirable, marketable product updates.
• Integration of post-sale training and professional development services to increase the perceived value of your product or service.
• Project tracking and reporting to help you monitor return on investment.
• Workshops created and led by educators trained in effective instructional practices, increasing the likelihood of successful adoption of your product.
• Development of curriculum and other resources by staff experienced in instructional design, to enhance the learning experience.
• Creation of knowledgeable technology innovation champions among participants, who will "evangelize" on behalf of your product.
• Organization of programs that incrementally move participants beyond the mechanics of products, to focused strategies that promote product integration and state learning standards, thereby increasing the perception of your product's value.
• Development of processes to strengthen communication and relationships between administration and participant leadership and your company, to ensure timely feedback and regular flow of product-positive messaging to your customers.

Our team has developed a structured implementation methodology for various clients that meets their specifications, and is designed to deploy your product effectively to customers of any size. We create customized plans that identify needs and establish for individual customers appropriate timelines for:

• training
• implementation
• support requirements

We also work to ensure establishment of an effective training and learning environment. Our methodology results in optimal knowledge transfer and assists in developing self-sufficiency - key elements in a successful implementation.